poik is built for entertainment. We want every player in Bangladesh to enjoy the platform safely — with the right tools, the right mindset, and the confidence to stop when it stops being fun.
Your Wellbeing Comes First
Gaming should add enjoyment to your life, not take away from it. poik's responsible gaming tools are always available — free, instant, and no questions asked.
At poik, responsible gaming is not just a policy we put on a page and forget about. It is something we think about every time we build a new feature, every time we design a promotion, and every time a member contacts our support team. We genuinely care about the people who play on our platform, and that means being honest about the risks that come with online gaming.
Online gaming — whether it is slots, live casino, color prediction, or esports — is designed to be fun. Most people who play on poik enjoy it as a form of entertainment, the same way someone might enjoy watching a cricket match or going to the cinema. The money you spend on gaming should be money you are comfortable spending on entertainment, not money you need for rent, food, or your family.
The problem is that for some people, gaming can stop being fun and start becoming a habit that is hard to control. This can happen gradually, and it is not always easy to notice when it is happening to you. That is why poik provides a set of responsible gaming tools that every member can access at any time, without needing to explain themselves or go through a complicated process.
If you are reading this page because you are worried about your own gaming habits, that is already a positive step. poik encourages every member to check in with themselves regularly and to use the tools available if they feel they need them. There is no shame in setting a limit or taking a break — it is the smart thing to do.
The golden rule at poik: Never chase losses. If you have lost your session budget, stop. No game result can be guaranteed, and trying to win back what you have lost almost always makes things worse.
poik also has a responsibility to protect players who may be vulnerable. We use monitoring systems to identify patterns of play that may indicate a problem, and our support team is trained to respond with care and without judgment. If poik reaches out to you about your gaming activity, please take it seriously — it comes from a place of genuine concern.
Responsible gaming at poik covers several areas: the tools we provide, the warning signs to watch for, how to get help if you need it, and how we protect younger users from accessing the platform. Read through each section below so you know exactly what is available to you.
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Contact SupportEvery tool below is free, available instantly, and does not require you to justify your decision to anyone.
Set a daily, weekly, or monthly cap on how much you can deposit into your poik account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising one requires a 24-hour cooling-off period.
Choose how long you want each gaming session to last. When your time is up, poik will notify you and log you out automatically. This is one of the simplest ways to keep gaming from eating into time you need for other things.
Set a maximum amount you are willing to lose in a given period. Once you hit that threshold, poik will prevent further play until the limit period resets. This tool is especially useful if you find it hard to walk away after a losing streak.
Take a short break from poik — from 24 hours up to 6 weeks. During a cool-off, you cannot log in or place any bets. Your account and balance are preserved. This is a good option if you feel you need a short reset without closing your account.
If you feel your gaming is out of control, self-exclusion lets you block access to your poik account for a minimum of 6 months, up to 5 years or permanently. This cannot be reversed during the exclusion period. Contact support to activate it immediately.
Request a full breakdown of your gaming activity — deposits, withdrawals, bets placed, and time spent — for any period. Seeing the numbers clearly can be a powerful reality check and help you make informed decisions about your play.
Problem gambling does not always look dramatic. It often starts small — a little more time, a little more money, a little more stress. These are the signs that gaming may be becoming a problem for you or someone you know.
If you recognise three or more of these signs in yourself, we strongly encourage you to use poik's self-exclusion or cool-off tools, or to speak with a support professional.
Chasing losses. Continuing to play after losing in an attempt to win the money back, often increasing bet sizes to recover faster.
Gambling with money you cannot afford. Using funds meant for bills, groceries, rent, or family expenses to fund gaming sessions.
Losing track of time. Regularly spending more time gaming than you intended, or gaming late into the night when you should be sleeping.
Hiding your gaming. Feeling the need to lie to family or friends about how much time or money you spend on gaming.
Gaming to escape problems. Using gaming as a way to avoid dealing with stress, anxiety, relationship issues, or financial worries.
Unable to stop. Trying to cut back or stop gaming but finding it very difficult, or feeling restless and irritable when you are not playing.
Borrowing money to gamble. Taking loans, borrowing from friends or family, or using credit to fund gaming activity.
Be honest with yourself. Check any statement that applies to you over the past 30 days.
This is not a clinical test — it is a simple way to check in with yourself. No one else sees your answers. If several of these apply to you, it may be time to use one of poik's responsible gaming tools or speak to someone.
I have spent more money on gaming than I originally planned in the last month.
I have felt anxious, irritable, or restless when I was not able to play.
I have tried to win back money I lost by playing more.
Gaming has caused arguments or tension with people close to me.
I have missed work, study, or family commitments because of gaming.
I have kept the amount I spend on gaming secret from someone I trust.
I have used money set aside for essential expenses to fund gaming.
I have felt that I need to gamble with larger amounts to get the same level of excitement.
If you checked two or more boxes, please consider activating a deposit limit, cool-off period, or self-exclusion through your poik account. You can also contact our support team at [email protected] — we are here to help, not to judge.
Setting up any of poik's responsible gaming tools takes less than two minutes. Here is how to do it.
All responsible gaming tools are available inside your account after login. If you cannot access your account, contact support directly at [email protected] and we will activate any tool on your behalf immediately.
Go to poik and log in with your registered mobile number and password. If you have forgotten your password, use the account recovery option on the login page.
Tap your profile icon in the top right corner and select "Account Settings" from the dropdown menu. This is where all responsible gaming tools are located.
Inside Account Settings, find the Responsible Gaming section. You will see all available tools listed clearly — deposit limits, session limits, loss limits, cool-off, and self-exclusion.
Select the tool you want to use and enter your preferred limit or duration. For deposit and loss limits, choose daily, weekly, or monthly. For cool-off and self-exclusion, choose your preferred duration.
Confirm your selection. Restrictions take effect immediately. You will receive a confirmation notification. Remember: reducing limits is instant, but increasing them requires a 24-hour waiting period.
Responsible gaming is built into how poik operates — not just offered as an afterthought.
Every new poik account goes through an age verification step. Players must confirm they are 18 or older, and poik reserves the right to request identity documents at any time to verify this.
poik's systems monitor for patterns that may indicate problem gambling — such as rapid increases in deposit frequency, extended session lengths, or repeated loss-chasing behaviour. Flagged accounts are reviewed by our team.
Our support staff are trained to handle responsible gaming conversations with care and without judgment. If you reach out about a gaming concern, you will be treated with respect and given practical help.
poik does not design promotions that pressure players to chase losses or gamble beyond their means. Bonuses and offers are structured to add value, not to exploit vulnerable players.
During long gaming sessions, poik sends periodic reminders showing how long you have been playing and how much you have spent. These pop-ups are designed to keep you aware and in control.
When a player activates self-exclusion, poik immediately blocks all access to the account and removes the player from all marketing communications. This is enforced without exception for the full exclusion period.
poik is strictly an 18+ platform. We take the protection of minors extremely seriously and have multiple measures in place to prevent underage access.
During registration, all users must confirm they are 18 or older. poik may request identity verification at any point, and accounts found to belong to minors are closed immediately with any balance refunded to the payment source.
If you share a device with younger family members, we strongly recommend using device-level parental controls or browser filtering tools to prevent access to gaming sites. You should also keep your poik login credentials private and never share your account with anyone under 18.
If you suspect a minor has accessed or registered on poik, please contact us immediately at [email protected]. We will investigate and act without delay.
Never share your poik account login details with anyone. Account sharing is against poik's Terms and Conditions and puts both you and others at risk.
Keep your poik account password private and never save it on shared devices.
Use your device's screen time or parental control settings to restrict access to gaming websites.
Talk openly with young people in your household about online gaming and the risks involved.
Always log out of your poik account when you are done, especially on shared or family devices.
Reaching out is a sign of strength, not weakness. poik's support team is here for you around the clock.
Send a message to [email protected] at any time. For responsible gaming requests, write "Responsible Gaming" in the subject line and we will prioritise your message.
Log in to your poik account and use the live chat feature for an immediate response. Our support team is available 24 hours a day, 7 days a week, including public holidays.
If you need to stop right now, contact support and ask for immediate self-exclusion. We will block your account within minutes, no questions asked and no waiting period required.