poik Privacy Policy

poik is committed to protecting the privacy of every person who uses our platform. This Privacy Policy explains how poik collects, stores, uses, and shares personal data when you register an account, make a deposit, play games, or simply browse the poik website.

This policy applies to all users of poik, including registered members and visitors who access the platform without an account. By using poik, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how poik handles personal data, please do not use the platform.

poik takes privacy seriously because we understand that our members are sharing sensitive financial and personal information with us. That trust is not taken lightly. Every decision about how we handle data is made with the goal of protecting our members while running a safe and compliant platform.

poik collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party payment providers when you make a deposit or withdrawal.

Information you provide directly:

• Your full name and date of birth, provided during registration.
• Your mobile phone number, used as your primary account identifier and for payment processing.
• Identity documents such as a national ID card or passport, collected when poik requires age or identity verification.
• Communications you send to poik support, including messages, attachments, and any information you choose to share when seeking help.

Information collected automatically:

• Your IP address and approximate geographic location, used for security monitoring and fraud prevention.
• Device information including device type, operating system version, and browser type.
• Session data including login times, pages visited, and time spent on the platform.
• Game activity including bets placed, games played, results, and transaction history.

Information from payment providers:

• Transaction confirmation data from bKash, Nagad, and Rocket, including transaction IDs and amounts. poik does not store your full mobile banking PIN or password.

poik uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your consent.

• Account management: To create and maintain your poik account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Platform operation: To deliver the games and services you use on poik, record game results, and maintain your transaction history.
• Customer support: To respond to your questions, resolve disputes, and investigate complaints. Support conversations are logged so we can follow up effectively.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent transactions, and abuse of the platform. This includes monitoring login patterns and flagging unusual activity.
• Legal compliance: To meet our obligations under applicable law, including anti-money laundering requirements and age verification regulations.
• Platform improvement: To analyse how members use poik and identify areas where the platform can be improved. This analysis uses aggregated, anonymised data wherever possible.
• Responsible gaming: To monitor for signs of problem gambling and reach out to members who may benefit from responsible gaming tools or support.

poik processes your personal data on the following legal grounds:

• Contract performance: Processing your name, mobile number, and payment data is necessary to provide the services you signed up for. Without this data, poik cannot operate your account.
• Legal obligation: Certain data must be collected and retained to comply with anti-money laundering laws, age verification requirements, and financial record-keeping regulations.
• Legitimate interests: poik has a legitimate interest in keeping the platform secure, preventing fraud, and improving the service. This processing does not override your rights and freedoms.
• Consent: Where poik sends optional promotional communications or uses non-essential cookies, we rely on your consent. You can withdraw consent at any time through your account settings.

poik does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations.

• Payment providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. Their use of your data is governed by their own privacy policies.
• Identity verification services: When poik requires KYC verification, your identity documents may be shared with a third-party verification provider. These providers are contractually prohibited from using your data for any other purpose.
• Technology providers: poik uses third-party services for hosting, analytics, and customer support tooling. These providers access data only as needed to perform their services and are bound by data processing agreements.
• Law enforcement and regulators: poik will disclose personal data to law enforcement agencies, regulators, or courts when required to do so by law, or when we believe disclosure is necessary to prevent serious harm or illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of poik's business, your data may be transferred to the acquiring entity. You will be notified before your data becomes subject to a different privacy policy.

poik uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how the platform is being used. Cookies are small text files stored on your device by your browser.

poik uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on the platform.
• Analytics cookies: Help poik understand how members navigate the platform so we can identify and fix problems. Data collected is aggregated and does not identify individual users.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your poik account. poik does not use third-party advertising cookies.

poik retains your personal data for as long as your account is active and for a period after closure as required by law and legitimate business needs. The specific retention periods are as follows:

• Account data (name, mobile number, date of birth): Retained for the lifetime of your account and for 5 years after closure to meet legal and regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping obligations.
• Identity verification documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for 2 years from the date of the last message in a conversation thread.
• Game and session logs: Retained for 2 years for dispute resolution purposes, then anonymised or deleted.

When data is no longer required, poik deletes it securely or anonymises it so it can no longer be linked to you. You may request early deletion of certain data types — see the Your Rights section below for details.

poik takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, and disclosure.

• All data transmitted between your device and poik's servers is encrypted using TLS (Transport Layer Security).
• Account passwords are hashed using industry-standard algorithms. poik staff cannot view your password in plain text.
• Access to personal data within poik is restricted to staff who need it to perform their job functions. All access is logged and audited.
• poik conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• In the event of a data breach that affects your personal data, poik will notify you promptly and take immediate steps to contain and investigate the incident.

As a poik member, you have the following rights over your personal data. To exercise any of these rights, contact poik support at [email protected]. poik will respond to all valid requests within 30 days.

poik's platform is strictly for adults aged 18 and over. poik does not knowingly collect personal data from anyone under 18. If you believe a minor has registered an account or provided personal data to poik, please contact us immediately at [email protected].

Upon receiving a verified report that a minor's data has been collected, poik will delete the data and close the associated account as quickly as possible. poik uses age verification measures during registration and reserves the right to request proof of age at any time.

poik may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data, poik will notify registered members through the platform's notification system before the changes take effect. Your continued use of poik after a policy update constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically so you are always aware of how your data is being handled.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how poik has handled your personal data, please get in touch:

• Email: [email protected]
• Live chat: Available within your poik account after login.
• Response time: poik aims to respond to all privacy-related enquiries within 5 business days.